Manage member sign in credentials

User Credentials lets an authorised administrator create a member account or update the password of an existing workspace member. Use this only for an approved account administration request.

Navigation pathConfiguration → User Credentials

PrerequisitesAdministrative access and the exact email address of the intended member.

Usage steps

Open User Credentials and read the account behaviour displayed above the form.
Enter the member email. If the account already belongs to this workspace, saving updates its password. Otherwise, the interface states that it creates an account with Member access.
Enter the new password with at least eight characters, then enter the same value in Confirm password.
Check the email carefully before selecting Save credentials. This action changes access to the account.
Use your organisation-approved process to provide access to the member and have them confirm sign-in.

Manage member sign in credentials — Figure 46. The form uses example values here. Save credentials creates or updates account access.

Expected result. The intended member has the updated sign-in credentials.

Practical notes and troubleshooting. Use Team → Invite Member when you want to send an invitation. Password administration and invitations are separate workflows.

Invite a teammate and review accessTeam shows who can access the workspace and provides the invitation workflow. Assign the role appropriate to the work the teammate needs to do.Troubleshoot common setup problemsStart with the configuration closest to the symptom. Verify the workspace, save state and provider status before changing several settings at once.