Find calls
Search by number or call ID, then narrow by date, agent, disposition and duration. Show internal calls includes test and web calls. Export downloads the current view. The list refreshes itself while open.
Columns
| Column | Meaning |
|---|---|
| Call ID | Copy it for support tickets and the API. The arrow shows inbound or outbound. |
| From / To | The agent's name on the agent side, the phone number on the customer side. |
| Duration | Connected time. |
| Disposition | The classified outcome. Open the menu to request a correction; see Dispositions and corrections. |
The same calls are available over the API: List calls.