Outcomes you will see
| Group | Examples |
|---|---|
| Positive | Interested, Callback Intent |
| Unsuccessful | Not Interested, Non Qualified Lead, Call Dropped, IVR, Do Not Call, Unmapped Review |
| Not connected | No Answer, Voicemail, No Speech |
Unmapped Review means the classifier was not confident. Those calls are worth a human look.
Request a correction
Open the Disposition menu on a row in Call Logs, pick the right value and give a short reason. The change waits for approval instead of applying straight away.
Approve corrections
Owners and admins review requests under Configuration → Disposition Changes: the call, the before and after, the reason and who asked. Approve to apply it; reject to keep the original.
