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Integrations: additional reference

Integrations overview

Connect the systems agents read from and write to.

Workspace integrations live under Configuration → Integrations. A key added here is shared by every agent in the workspace; keys marked Org default come from your organisation. You can hold more than one key per service.

/settings/integrations
Integrations.
Integrations.
IntegrationWhat it enables
Voice agentsVapi and Retell keys for agents on those providers.
Voice and speechElevenLabs, Google TTS, Cartesia and Fish Audio keys for agent voices.
CalendarCal.com and Google Calendar (one or more Google accounts) for availability and booking.
CRMGoHighLevel contacts and calendar booking.
SMS messagingTwilio (your own numbers, including search and buy), Atomic and TouchSMS. The card shows the inbound SMS webhook URL to paste into any SMS provider.
SearchAlgolia for searching call logs and transcripts.

To push call results into another system, use the agent's call-data webhook or an automation on the Call Ended trigger.