Monitor campaign progress and analytics

Campaigns shows operational progress. Its Analytics tab helps compare connection results by hour and across campaigns.

Navigation pathCampaigns → All Campaigns or Analytics

PrerequisitesExisting campaigns and the date period you want to examine.

Usage steps

In All Campaigns, use the search, status filter and schedule-date filter to find the campaign.
Review the status, recipient total, dialled count and processed progress. Open the campaign name or View for its details.
Use only the action available for the current status. A running campaign offers Cancel; campaigns cannot be paused from the dashboard.
Open Analytics and choose a reporting date range. Review Dials, Connected and Connectivity.
Use Overview, Lines or Table to inspect the data, and switch between Connectivity % and Connected count. Compare percentages with their underlying call volume.

Monitor campaign progress and analytics — Figure 31. Campaign Analytics compares hourly connectivity and provides different views of the same reporting period.

Expected result. You can monitor campaign completion and identify calling periods worth investigating.

Practical notes and troubleshooting. A high connection percentage based on very few calls can be misleading. Check the call count before changing the schedule.

Use the dashboard to investigate performanceDashboard summarises calls for a selected date range and agent. Its metric links let you move from an overall number to the call records behind it.Find and export call recordsCall Logs is the searchable history used for investigation and follow-up. Filters narrow the list before you open a recording or export records.