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Test: additional reference

Automated agent testing

A test scenario pairs an agent with a simulated caller. The platform plays the caller, runs the conversation and scores it against your criteria.

Create a scenario

  1. Pick the agent

    Open Agent Testing and create a scenario for an agent, or start from a template.

  2. Describe the caller

    Write the Persona (who they are and how they behave) and their Goal (what they want from the call). Set a maximum duration.

  3. Set the criteria

    Add criteria as plain sentences, such as "Agent offers a transfer when asked for a person", each with a weight. A judge prompt scores the transcript against them.

Runs

Run a scenario from its page. Each run keeps the simulated transcript and the score per criterion, so you can re-run after every prompt change and compare.

Scorecards

Scorecards on the agent's Advanced tab reuse the same criteria to score real calls.