Send completed call data to a webhook

An agent webhook forwards completed-call information to a CRM, n8n workflow or another system. This supports follow-up work outside Inspra.

Navigation pathAgents → Knowledge → CRM / Webhook URL

PrerequisitesAn approved endpoint that can receive the required call data.

Usage steps

Open the agent Knowledge tab and find CRM / Webhook URL.
Select Add Webhook and enter the receiving URL. Confirm that it belongs to the intended environment and recipient system.
Review the example payload shown in the interface. It includes call details such as transcript, summary, duration, cost, sentiment and recording URL.
Save with Update Agent. Complete a controlled test call and check the receiving system for the event.
Check how your receiving workflow handles missing fields and duplicate deliveries before relying on it for follow-up actions.

Send completed call data to a webhook — Figure 17. The webhook section sits below document selection in the agent Knowledge tab.

Expected result. The external system receives the expected completed-call data.

Practical notes and troubleshooting. The example payload is illustrative. Verify the actual payload your integration receives instead of treating the example as a complete API contract.

Connect services to the workspaceIntegrations supplies the provider connections used by agents and workflows. Connections can be inherited from the organisation or added for the workspace.Review a recording and transcriptCall details puts the recording and transcript alongside the outcome and extracted information. Use it to verify what actually happened in a conversation.