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Platform guide · Workspace and administration

Manage workspace preferences and API keys

General settings holds the workspace profile, timezone and API keys. API keys authenticate external integrations with this workspace.

Navigation pathConfiguration → General
PrerequisitesAdministrative access and the intended external integration.

Usage steps

  1. Review Workspace Name and Description. Make an authorised change and use the save control for that section.

  2. Review Default Timezone, which is used for campaign scheduling and displayed dates. Save the preference if you change it.

  3. Use Copy workspace ID when an integration requires the identifier. Use View API documentation for the current API reference.

  4. To create a key, select Create API Key and enter a descriptive Key name. Review the intended use before selecting Create.

  5. Store the new key securely when it is displayed. The interface states that it is shown only once. Use Revoke key when an integration no longer needs access.

Manage workspace preferences and API keys
Figure 42. Create API Key asks for a descriptive name before generating the credential.

Expected result. Workspace preferences are correct and the intended integration has its own identifiable key.

Practical notes and troubleshooting. General also contains Account Security and workspace deletion. Password changes should be completed by the account holder; workspace deletion permanently removes the workspace and its data.

Send completed call data to a webhookAn agent webhook forwards completed-call information to a CRM, n8n workflow or another system. This supports follow-up work outside Inspra.Connect services to the workspaceIntegrations supplies the provider connections used by agents and workflows. Connections can be inherited from the organisation or added for the workspace.