Manage call rules and blocked numbers

Call rules control blocked numbers and answering-machine detection. The page states that these rules are tenant-scoped, so their effect can extend beyond a single agent.

Navigation pathTelephony → Call rules

PrerequisitesPermission to manage the rules and a clear reason for a block.

Usage steps

Open Call rules and read the tenant-scope notice.
To add a block, enter the phone number, choose the block type shown in the selector and enter the required Reason. Add a DID tag only if needed.
Review the entry and select Add. Confirm it appears in the blocked-number table.
Review Answering machine detection to understand how outbound voicemail detection is configured. Controls may be managed by your organisation.
Use the read-only SIP headers section when coordinating integration troubleshooting with your telephony administrator.

Manage call rules and blocked numbers — Figure 26. Call rules brings together blocked numbers, answering-machine detection and read-only SIP header information.

Expected result. You can identify the applicable calling rules and maintain authorised block entries.

Practical notes and troubleshooting. A Do Not Call analysis outcome and a number in the telephony blocklist are different records. Verify the applicable suppression workflow rather than assuming one automatically updates the other.

Add a number and receive inbound callsA phone number defines where inbound calls go and whether the number can be used for outbound caller identity. It must be associated with the correct trunk and agent.Troubleshoot common setup problemsStart with the configuration closest to the symptom. Verify the workspace, save state and provider status before changing several settings at once.