Under Configuration → Notifications, each event can be switched on per audience. Some events are mandatory and always sent.
| Category | Events |
|---|---|
| Campaigns | Started, completed, paused outside business hours, failed or stuck, scheduled campaign auto-started |
| Calls | Appointment booked, callback requested, call failed, voicemail detected, negative sentiment or low QA score |
| Agents | Created, deleted, failed to sync, phone number assigned |
| Billing | Credit threshold reached, credits exhausted, topped up, payment succeeded or failed, limit reached, auto top-up cap reached or disabled |
| Team & Access | Member invited, joined or removed, role changed |
| Integrations | Connected, sync failed, calendar connected or disconnected, credential expired |
| Support | Ticket created, ticket assigned |