Add a number and receive inbound calls

A phone number defines where inbound calls go and whether the number can be used for outbound caller identity. It must be associated with the correct trunk and agent.

Navigation pathTelephony → Phone numbers → Add phone number

PrerequisitesA provisioned number, a suitable SIP trunk and the intended inbound agent.

Usage steps

Select Add phone number. Enter the Phone number and a Friendly name that makes the number easy to identify.
Select the SIP trunk and Inbound agent. Review Inbound calls and Outbound CLI according to the intended use.
Review SMS capable, Inbound destination and Recording. Use Platform endpoint ID only when your administrator requires a specific endpoint.
Select Save number. The form indicates that saving unlocks Advanced settings.
Confirm the number and routing in the inventory. In the agent Assistant tab, confirm that the intended receiving number is assigned.
Place a controlled inbound test to the number and review the resulting call.

Add a number and receive inbound calls — Figure 25. Core routing links the number, trunk and inbound agent; recording and capability options are on the same form.

Expected result. Inbound calls to the configured number reach the intended agent.

Practical notes and troubleshooting. Adding a number to the platform is not the same as purchasing or provisioning it with the carrier. Confirm ownership and carrier routing first.

Manage agent identity and directionThe Assistant tab controls the agent identity, active status, direction and inbound number assignment. Use it when an agent needs to be renamed or connected to a number.Manage call rules and blocked numbersCall rules control blocked numbers and answering-machine detection. The page states that these rules are tenant-scoped, so their effect can extend beyond a single agent.