Call details
| Field | Meaning |
|---|---|
| Agent, Started, Duration | Who handled it, when it began, connected time. |
| Sentiment | Positive, Neutral or Negative. |
| Disposition status | Whether the call connected and whether it counted as successful. |
| Disposition | The classified outcome. |
The Call ID and Batch chips copy those IDs. Batch ties the call to its campaign.
Transcript, AI Summary, Variables
Transcript holds the recording player (0.5× to 2×, download) and the conversation turn by turn, with auto-scroll following playback. AI Summary is a short written summary with the extracted fields. Variables lists every variable the call ran with. Prev and Next step through the list without going back.