Attach knowledge and add instant answers

The Knowledge tab connects workspace documents to a particular agent. Instant Answers provide approved responses that the agent can speak word for word for frequently asked questions.

Navigation pathAgents → select an agent → Knowledge

PrerequisitesThe relevant documents and approved exact wording for instant answers.

Usage steps

Enable Knowledge Base if it is off and select the documents this agent should use. Use Refresh document list if a new document does not appear.
Check the selected-document count so unrelated documents are not attached accidentally.
Scroll to Instant Answers and select Add answer. Enter the requested question and approved response fields.
Keep instant answers concise and suitable for spoken delivery. The interface states that matched answers are spoken exactly as written.
Select Update Agent. Test a matching question and a different question to check both the instant response and ordinary AI response.

Attach knowledge and add instant answers — Figure 16. Attach documents in Knowledge. The same tab also contains a webhook field and Instant Answers further down.

Expected result. The agent has the correct reference documents and any approved fixed responses.

Practical notes and troubleshooting. Instant Answers are not paraphrased. Check names, amounts and wording carefully before saving.

Test with a browser callWeb Call lets you speak to an agent from your browser. Use it to hear the opening message, test responses and check the behaviour of configured tools.Send completed call data to a webhookAn agent webhook forwards completed-call information to a CRM, n8n workflow or another system. This supports follow-up work outside Inspra.