Set campaign timing and business hours

Scheduling defines when the campaign may call and when it must expire. Confirm the timezone before reviewing clock times.

Navigation pathCampaign wizard → Schedule → Business Hours

PrerequisitesThe intended calling window and expiry date.

Usage steps

Choose Start Immediately or Schedule for Later. For a scheduled start, enter the requested date and time.
Set Campaign Expiry Date & Time. The interface states that an unfinished campaign is automatically cancelled at expiry.
In Business Hours, select the Timezone. Check the displayed timezone and offset alongside the schedule.
Enable the intended weekdays and set their allowed time ranges. Disable days on which no calls should be made.
Review Holidays before continuing. On the final review page, compare the summary with the hours you entered and return to edit any discrepancy.

Set campaign timing and business hours — Figure 29. The Business Hours panel defines the permitted daily calling windows in the selected timezone.

Expected result. The campaign has a reviewed start, expiry, timezone and daily calling window.

Practical notes and troubleshooting. The dashboard restricts calling hours to 9:00 am to 9:30 pm. This is a product control; your applicable calling requirements may be narrower.

Exclude holidays and review the campaignHoliday exclusions prevent the campaign from calling on selected dates. The final review combines the recipients, agent and schedule before creation.Configure campaign detailsCampaign Details selects the agent and the dialling behaviour for the recipient list. Concurrency controls how many calls can run at the same time.