Open SMS → Conversations in an SMS-enabled workspace. Conversation screenshots are reserved for the final customer-data review because the selected contact and message history remain visible even when the list is filtered.
1. Find the conversation
Use the search field and All, Unread or Failed filters. Select the intended thread in the left column. Check the recipient and the number shown after via before replying.
2. Review the messages
Read incoming and outgoing messages in the centre panel. Check the delivery status and any carrier error on a failed message. Use View in log to open the matching delivery history.
3. Write and send a reply
Choose the correct number under Send from, enter the reply and review the character and segment counter. Click Send only after checking the recipient and content. Incoming replies appear in the same thread.